At WRENIN, we ensure that every product is designed with love and care to meet the needs of your little ones. If you face any issues with your purchase, we’re here to assist.

Eligibility for Returns

• Returns are accepted only for manufacturing defects, size discrepancies, or items damaged during transit.
• An unboxing video showing the unopened package and the issue is mandatory for initiating a return.

Return Process

1. Initiate a Return:

• Email care@wrenin.com with:
• Order details (Order ID and date).
• An unboxing video showing the defect, damage, or size issue.

2. Approval:

• Once verified, we will provide further instructions for the return or exchange.

Size Exchange Policy

• If you need an exchange due to a size issue, please check the size chart carefully before requesting.
• Shipping charges for size exchanges must be borne by the customer.

Non-Returnable Items

• Products without the required unboxing video.
• Items damaged due to misuse.
• Washed, used, or altered products.

Refund Policy

• Refunds are processed only for verified manufacturing defects or approved size discrepancies.
• Refunds will be credited to the original payment method within 7-10 business days after inspection.

Defective or Damaged Items

• Any damages or defects must be reported within 48 hours of delivery by emailing care@wrenin.com with the required unboxing video.

Contact Us

For any queries or assistance, contact:

• Email: care@wrenin.com
• Working Hours: Monday to Friday, 9 AM to 5 PM.